2018 has been a year of wins! Learning Tribes’ USA team received many recognitions for the quality and innovation within its training solutions, the expertise of its teams and the effectiveness of its programs.
The Stevie Awards for Sales & Customer Service are the most recognized awards in the world for customer service, contact centers, sales, and business development professionals.
The awards were presented to the winners at a gala banquet on Friday, February 23, 2018, at Caesars Palace in Las Vegas. More than 600 professionals attended, including Learning Tribes, which won gold for the best customer service training.
LEAD (Leadership Excellence and Development) is a unique event that aims to provide HR professionals with the ideas and tools they need to become the leaders who will lead the transformations of tomorrow.
Learning Tribes and Sitel Group took part in workshops and roundtables and won awards for three projects, which aimed to help companies improve their training around leadership and talent development:
Best Corporate University: My Academy
The corporate university of Sitel Group, the first learning resource for more than 70,000 employees with more than 200 different courses. The platform is equipped with social and collaborative learning features, and deploys the latest technological innovations, including augmented reality.
Best Simulation: Toys’R’Us
One of the biggest challenges was recruiting and training additional customer advisors to ensure seasonal peaks and ensure an optimal in-store experience in a very short time. Learning Tribes had been tasked with providing training from A to Z to meet this challenge.
Best Leadership Training for Customer Service: MOOC CX 101
Onboarding new employees and training in brand identity, corporate culture and processes are a major challenge at Sitel Group. The MOOC CX101 was successfully launched with the English-speaking population in 2017, to introduce the profession of customer advisor, and has since trained more than 10,000 professionals.
By winning an award for each of these projects, Learning Tribes became the most awarded company of the 2018 Lead Awards!
Brandon Hall Awards
The Brandon Hall Excellence Awards recognize the best organizations that have successfully implemented programs, strategies, modalities, processes, systems, and tools that have achieved measurable goals and achieved impactful results.
As a new player in training in the North American market, Learning Tribes was honored to have received 3 coveted Brandon Hall Awards:
- Gold for “Best launch of a corporate university” with the My Academy project for Sitel Group;
- Silver for “Best use of mobile learning” with the MARCO project for Air France;
- Silver for “Best training team” thanks to the effective and recognized collaboration with Sitel Group.
We are very grateful to have won all of these awards this year. They reflect the passion and dedication of our teams around the world. Our commitment has always been and will always be to the learners, so we dedicate these awards to them! – Philippe Riveron, Founding President of Learning Tribes.
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