An Integrated Services Group
at the Heart of the Customer Experience
Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction.
Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. Sitel delivers omnichannel experiences through voice, chat, social media and more to customers of more than 400 clients across all verticals.
Speed to profeciency
5 week reduction
75K+
employees
3.5 million
cu8stomer interactions
15%
Attrition reduction
“Learning is oportunistic. In a sense, the learners, will choose the best learning resources that fit their needs;“
400 clients
across all verticals
20%
increased satisfaction
Kyle LeMontang
Solutions Directork.lemontang@learning-tribes.com
https://triboolearning.com
600 Brickell Ave
9545604732
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HP | Accelerate Transformation
Testing
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Sitel | Global University
MyAcademy Corporate university
Challenge
Speed to profeciency
5 week reduction
5 weeks
The time it took to bring the learner up to a professional level of performance, directly impacting the bottom line.
Attrition Reduction
15% attrition reduction
15%
Reduction of employee turnover due to better training and higher on-the-job satisfaction
Increased Satisfaction
20% improvement
20%
Improving job satisfaction and employee engagement has proven to increase productivity
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