An Integrated Services Group
at the Heart of the Customer Experience
Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction.
Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. Sitel delivers omnichannel experiences through voice, chat, social media and more to customers of more than 400 clients across all verticals.

Speed to profeciency
5 week reduction

75K+
employees
3.5 million
cu8stomer interactions
15%
Attrition reduction
“Learning is oportunistic. In a sense, the learners, will choose the best learning resources that fit their needs;“

400 clients
across all verticals

20%
increased satisfaction

Kyle LeMontang
Solutions Director
Speed to profeciency
5 week reduction
5 weeks
The time it took to bring the learner up to a professional level of performance, directly impacting the bottom line.

Attrition Reduction
15% attrition reduction
15%
Reduction of employee turnover due to better training and higher on-the-job satisfaction

Increased Satisfaction
20% improvement
20%
Improving job satisfaction and employee engagement has proven to increase productivity
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