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Senior Instructional Designer


Learning Tribes is a full-scale learning solutions provider founded in Paris, France 14 years ago by CEO Philippe Riveron. With offices in France, China, Brazil, and now in the US, Learning Tribes specializes in innovative, blended learning solutions leveraging the best of cutting edge digital technologies and proven learning principles.  Learning Tribes is a division of Sitel Group, one of the largest global outsourcing providers of customer care, with over 400 active clients, 75,000 employees, across 22 countries and 44 different languages, makes this a unique opportunity to join an established, successful organization within an exciting start-up environment.  We offer a competitive benefits package and an awesome work environment with a view of Biscayne Bay!  Check out our offices here.


Reporting directly to the Head of Creative, the ideal experienced Senior Instructional Designer candidate is creative, self-motivated and able to manage multiple key client projects. She/He will work closely with the Production Team and the Solutions Managers on diverse projects serving some of the world’s best-known brands. She/He will possess the ability to engage with learning and development professionals. After a short integration period, during which you will familiarize yourself with our training solutions and our methods, you will work independently, benefiting from the team’s expertise




  • Leading projects and communication plans for program/curriculum design and development
  • Conducting needs assessments and facilitating design sessions with various stakeholders, subject matter experts and contracted multi-media production specialists
  • Creating proposals, and determining project scope and budget
  • Utilizing state-of-the-art instructional design techniques and strategies to develop scripts, storyboards, presentations, worksheets, job aids, assessments and evaluations
  • Designing/developing content and materials to be used in the company’s and/or client’s learning management system
  • Designing/developing content for e-learning/Web-based training, instructor-led and self-paced learning modalities
  • Facilitating train the trainer programs as needed


  • Bachelor’s degree in a relevant field of work or equivalent work experience
  • Minimum 5 years of experience in the design and development of instructor-led and web-based training
  • Working knowledge of BPOs/customer service industry
  • Knowledge of and practical application of ADDIE and instructional design principles
  • Ability to facilitate focus groups, usability sessions and subject matter expert interviews as well as identify and document key themes emerging from these activities
  • Ability to manage multiple projects in a fast-paced and time-critical environment
  • Strong organizational skills and interpersonal skills in working with a diverse population
  • Excellent communication skills; strong technical writing skills
  • Strong Project and Time Management skills
  • High customer service orientation and excellent client-facing
  • Experience developing content with authoring tools such as Articulate (Storyline, Rise, 360), Captivate, Camtasia, Adobe Photoshop and HTML principles preferred
  • Proficient in Microsoft Office (advanced PPT) and project management tracking tools

Travel Required: 5-10%

Compensation: Will be discussed based on the candidate profile and business experience


  • If you are excited to grow your career and are up for the challenge, we want to meet you!
  • If selected, our Talent Acquisition team will contact you and schedule a one to one conversation.
  • As we move forward, you will meet the Learning Tribes leaders and a presentation of your previous projects will be requested.

Nearest Major Market: Miami
Job Segment: Developer, Learning, Project Manager, Technical Writer, Technology, Human Resources, Customer Service

Apply now!

You will be redirected to Sitel’s career page

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