Miami, FL (September 19, 2019) Clement Grandin, Clarisse Danicic, and Monica Gragg have been promoted to Head of Solutions, Head of Project Strategy and Head of Creative, respectively. These well-earned leadership changes support Learning Tribes’ continued focus on strategic growth, innovation and, most importantly, customer experience and outcomes.
“I’m extremely proud of the 100% growth that Learning Tribes has experienced over the past year,” said Philippe Riveron, CEO, Learning Tribes. “As an entrepreneur, starting with a handful of people, it’s humbling to reach a point where we are opening career path opportunities for our growing team. I’ve worked hard to create a company culture that promotes a work hard, play hard mentality where passion, innovation, and excellence collide. I believe in Clement, Monica and Clarisse’s ability to deliver the highest-quality work to our clients and lead with vigor and enthusiasm.”
Since joining Learning Tribes France in 2015 and moving to the U.S. in 2017, Grandin has focused primarily on new client sales and helping companies develop efficient learning solutions that tightly align with their business objectives. In his expanded role as Head of Solutions, Grandin leads the Sales and Account Management teams, focusing on new client identification and acquisition as well as various services for existing clients. Furthermore, Grandin will apply his technical expertise to drive innovative solutions and oversee strategy for Triboo (Learning Tribe’s Learning Experience Platform) and Edflex (Learning Tribe’s Learning Curation Platform).
In her previous role as Senior Project Manager at Learning Tribes, Danicic was responsible for full project lifecycle management, including the implementation and deployment of major initiatives for clients. In her new role, she will manage the resources and activities of the Learning Tribes Project Management team and coordinate with key client stakeholders to ensure timely delivery, cost management, adherence to scope and client satisfaction.
As Senior Instructional Designer, Gragg consulted with clients in the pharmaceutical, healthcare, technology and finance industries, supporting training design and educational technology implementation. As Head of Creative, Gragg will oversee the facilitation, development, and delivery of all instructional design, eLearning and multimedia initiatives for all Learning Tribes’ clients in the U.S.. She will also manage our team of instructional designers, eLearning experts, and multimedia specialists.
“Learning Tribes has experienced explosive growth in the U.S. over the past year, focusing our efforts on delivering innovative solutions to meet the expanding and evolving L&D needs of our clients,” said Aaron Schwarzberg, Chief Operating Officer, Learning Tribes U.S. “Monica, Clarisse and Clement have been, and continue to be, exceptional leaders who play a major role in our success and our clients’ success. To continue to do special things, we’re empowering these uniquely capable, engaging and client-centric individuals to continue to move our organization and our clients in the right direction.”
About Learning Tribes:
Learning Tribes is a global learning and development organization operating with the mission of empowering teams to deliver the best possible customer experience through customized and innovative learning solutions for greater engagement and development. Founded in 2004 in Paris, France, Learning Tribes now has offices in Shanghai, São Paulo, Paris, Coventry, and Miami (HQ) and expertly serves more than 105 global clients and 650,000+ online and face-to-face learners.
Learning Tribes is part of the Sitel Group. Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, Sitel applies 30+ years of industry-leading experience and the entrepreneurial spirit of its group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.