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Banking &
Financial Services

We prepare your teams to successfully face the complex challenges of the Banking and Finance industry. Digital transformation, increasing competition, customer loyalty, and tighter regulation are challenges that require expert training.

Overview

Why is L&D so important for the Banking and Financial Services industry?

Banking and Financial Services Institutions experience ongoing and continual transformation stemming from, among others, regulatory/compliance shifts, ever-evolving client needs, and industry-changing innovation.

COVID-19 has accelerated and strengthened these trends, forcing organizations to search for flexible, disruptive, and cost-effective ways to adjust to the ‘new normal’. ​​

L&D Departments play a critical role in helping Banking and Financial Institutions to enhance the skills, knowledge, and behaviors of their employees in an effort to remain competitive in all facets.​ ​​

Because training is paramount to the success of Banking and Financial Institutions, Learning Tribes designs, develops, and implements customized and cutting-edge training solutions to improve efficiency while reducing the overall cost of training ecosystems while exceeding corporate objectives.​

What the industry is facing

  • Digital Transformation

    A traditional bank business model challenged by shadow banks, Finetech, and new digital entrants

  • Increasing Competition

    More emphasis placed upon customer journeys and improved quality of self-service, backed by robotic process automation/AI

  • Customer Expectations

    Ever-evolving customer behaviors, driven by the rapid rise of digital banking services, and the emergence of new needs during the pandemic: contactless customer experience, responsive customer support, etc.

  • Changing Regulations

    A continuously expanding and increasingly complex regulatory landscape (data privacy etc.)​

  • Post-pandemic Organization

    Significant impact in the world of work: InStore and corporate organization, remote working, virtual recruiting, and other work processes digitized​

How we can help

  • Attract, Onboard and Retain Talent

    Attracting top talent​ and creating a winning employee retention strategy to keep teams motivated and fully productive

  • Develop a Digital Culture

    Preparing teams in digital banking transformation to increase efficiency and keep up with rapidly-changing market demands

  • Ensure Top-Class Customer Experience

    Delivering value through each phase of the customer journey in an effort to meaningfully improve upon retention efforts/outcomes​

  • Reskill and Upskill your Employees

    Continuously train employees to adjust their skills and knowledge to new challenges and needs

  • Delivering Engaging Compliance Training

    Delivering efficient compliance training aligned with local, national, and global requirements to ensure that employees make the right decisions on the job

Our Banking & Finance numbers

14

Industry Clients

98 %

Learner Satisfaction

41

Projects

96 %

Customer Satisfaction

24

Countries Served

52 K

Total Learners

Measurable

Tangible

Real

|

Training results

We collaborate with BFS L&D/HR teams to measure
the impact of learning and to jointly demonstrate ROI

Measurable

Tangible

Real

|

Training results

We collaborate with BFS L&D/HR teams to measure
the impact of learning and to jointly demonstrate ROI

BFSI Training Solutions that Work

With 5 areas of expertise, we add value to your training program and create unique learning experiences

CONSULTING

Identify the specific learning needs,
skill gaps, and technological
requirements

DESIGN

Customized eLearning solutions,
multimedia design, VR/AR

CATALOG

Customized catalog of courses,
videos, podcast & presentations

TECHNOLOGY

Learning Experience platforms

TRAINING

Training delivery and facilitation
including trainer training

  • CONSULTING

    Identify the specific learning needs,
    skill gaps, and technological
    requirements

  • DESIGN

    Customized eLearning solutions,
    multimedia design, VR/AR

  • CATALOG

    Customized catalog of courses,
    videos, podcast & presentations

  • TECHNOLOGY

    Learning Experience platforms

  • TRAINING

    Training delivery and facilitation
    including trainer training

Our people. Your team

Learning Tribes can work as an extension of your team, supporting where, when, and how most beneficial

  • Senior Banking Consultant
  • Senior Instructional Designer
  • Senior Project Manager
  • Account Manager
Philip Palmer
Philip Palmer Director of Solutions

Philip will help you identify gaps and opportunities in your current training program, proposing solutions that can bring significant added value to your organization.

BFSI contact center

Thank you for your interest. Here is what happens when you send your message.

  1. When received, your message will be automatically forwarded to our BFSI team.
  2. We will assign your case to one of our experts based on your described needs and industry.
  3. One of our experts will contact you in less than 24 hours to solve your inquiry or identify the next steps.

Simple. You’re in good hands!

 

 

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