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Redesign of the New Hire Training for Call Center Agents

Alight is a leading technology-enabled provider of benefits administration and cloud-based HR solutions. Alight serves over 23 million people and their 11 million family members. Their reserach brings areas of potential organizational optimization to light.

$1M +

Annual savings

Rich Media


Agents trained per year


Training Reduction

Learning Analysis
Curriculum design
Content Creation
Video Production

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