Portfolio Items


Redesign of the New Hire Training for Call Center Agents

Alight is a leading technology-enabled provider of benefits administration and cloud-based HR solutions. Alight serves over 23 million people and their 11 million family members. Their reserach brings areas of potential organizational optimization to light.

The Challenge

- Decrease New Hire Onboarding and Training Times
- Increase Engagement Using Experiential Learning
- KPI's to Generate Financial Savings

The solution

- ILT Training Through Social Learning
- Multimedia Content
- Standardize Training
-T3 to transition new materials and pedagogy

$1M +

Annual savings


Rich Media

+2k

Agents trained per year

20%

Training Reduction

Consulting

- Learning Analysis
- Curriculum Development

Design

- Instructional design
- Content development

Learning Analysis
Curriculum design
Content Creation
Video Production
Gamification

Delivery

- Train the trainer
- Facilitation

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Alight | New Hire Training

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