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An Integrated Services Group
at the Heart of the Customer Experience

Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction.

Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. Sitel delivers omnichannel experiences through voice, chat, social media and more to customers of more than 400 clients across all verticals.

Speed to profeciency

5 week reduction



3.5 million

cu8stomer interactions


Attrition reduction

“Learning is oportunistic. In a sense, the learners, will choose the best learning resources that fit their needs;“

400 clients

across all verticals


increased satisfaction

Kyle LeMontang

Kyle LeMontang

Solutions Director

I am former Business Consultant in the Big 4 world, historically implementing and managing large scale ERP and CRM implementations, now helping a multitude of fortune 500 clients in the Media and Telecommunications industry; analyzing training curriculum/initiatives and developing robust/innovative solutions from an ROI perspective. Through a love for business and persistent determination for excellence in all the work I provide, I have established a consistent record for instilling confidence in my clients, while continuously driving results beyond expectations. It is this exact passion that has allowed me to set myself apart in the L&D industry and develop my own niche of expertise for my clients.

“It’s not about the destination, you have to enjoy the journey along the way!”

600 Brickell Ave


Account Management
Solution Sales
Project management

Speed to profeciency

5 week reduction

5 weeks

The time it took to bring the learner  up to a professional level of performance, directly impacting the bottom line.

Attrition Reduction

15% attrition reduction


Reduction of employee turnover due to better training and higher on-the-job satisfaction

Increased Satisfaction

20% improvement


Improving job satisfaction and employee engagement has proven to increase productivity

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