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CX
Customer Experience

Learning Solutions for

  • 76%

    Digital banking

People that think digital will be
a lasting trend even after COVID-19.
Banks and Financial Institutions need
to restructure and retrain for the new
digital customer

“The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi

Empathy is one of the fundamental qualities of successful customer experience. Like many other soft-skills, most people require to adopt, reinforce, or exercise it.

The quality of service provided to a customer depends, more than anything, on the merit of the training.
Customer service professionals require highly effective training regarding products and solutions, business operations, values, and branding, and all skills required by the trade.

Happy agents. Happy customers

Call centers are a key-touchpoint for companies to deliver a positive customer experience by building connections, trust, and loyalty with clients.

COVID-19 has deeply impacted customer experiences. Today’s customers are driving demand to efficiently and effectively resolve issues virtually and in real-time. That has opened the window to emerging technologies, and the use of innovative strategies to provide customers with a convenient, simple, and reliable solution to their demands.

Brands that can meet and exceed client expectations will be able to increase customer satisfaction and successfully grow their customer base.

A tried and tested training practice

For more than 15 years, Learning Tribes has implemented solutions for Customer Experience Organizations (BPO).

Our full suite of services encompasses strategic solutions, training platforms, content catalogs, and full L&D outsourcing.

During this accelerated digital transformation we have successfuly implemented solutions in response to CX’s most critical  learning needs.

  • Adoption of a remote virtual training ecosystem
  • Digital conversion of all training materials 
  • Curated resources to reinforce hard and soft-skills 
  • Build up customer empathy and support 
  • Guard employee productivity and motivation
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Cristian Rivera

Cristian Rivera
Director of Solutions

“We have the experience and capacity to become the extension of our client’s L&D teams to create onboarding or up-skilling programs focused on operational excellence, short learning curves and high return of investment.”

We will pinpoint the specific learning needs and develop a customized solution to achieve synergy, growth, and success within your organization.

Our services include:

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consulting hours
+0
available hours of learning
+0
hours of V/ILT
+0K
users in our platforms
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