Training
Training delivery is essential to a successful learning experience. While methodology and content are the substance, the result is directly tied with the execution. Trainers, coaches, community managers and platform integrations are highly responsible for the outcome.
Facilitation
The facilitator role is to enhance learning through a variety of interactive and collaborative activities, such as role playing scenarios and simulations, discussions or forum participation. With facilitation, we promote collaboration between learners, encourage participation and dynamically monitor the progress and achievement of the learning objectives.
Our team of trainers are prepared to actively listen, solve problems, introduce real-life situations and resolve the conflict between groups or individual learners.
Train-the-Trainer
Our team of senior trainers prepare trainers from other groups of organizations and assist them with the delivery of a training program. They function as subject matter experts, ensuring the correct assimilation of the training essence, the right use of exercise and techniques, and specific recommendations for group dynamics and collaboration.
Our trainers will follow-up the training delivery and regularly give recommendations to maximize the training performance indicators.
Community Management
Our Community Managers become the single point of contant of your learning community. Before, during and after active training, the community managers will schedule evennts, create and manage groups and forums, actively respond to the learners's enquiries and will provoque and promote relevant conversations.
Community Managers become a catalyst for learner engagement and self-pace development. Community managers will regularly interact with learners within LMS and social platforms.
Some of the work we’ve done…
Reduce cost by retraining agents to service live chat Starbucks Corporation is an American coffee company and coffeehouse chain. Starbucks…
Curriculum reengineering NHT and continuous training Gannett Co. Inc. is an American mass media holding company and the largest U.S.…
Develop soft skills using eLearning The Allianz Group is one of the leading integrated financial services providers worldwide. Over 142,000…
Redesign the New Hire Training for Call Center Agents to improve their Speed-to-Competency AON is a leading global professional services…
Redesign of the New Hire Training for Call Center Agents Alight is a leading technology-enabled provider of benefits administration and…
Support Business Transformation using Effective Software Training HP is one of the largest American multinational computer technology corporations and a…
An Integrated Services Group at the Heart of the Customer Experience Sitel Group's 75,000 people across the globe connect many…
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